At Khush Bakht, we are committed to providing you with a seamless shopping experience. Whether you’re placing an order or need to return a product, our policies are designed to ensure transparency, convenience, and complete customer satisfaction.
Placing an Order
✔ Easy & Secure Ordering – Explore our latest collections and place your order with just a few clicks.
✔ Order Confirmation – Once your order is successfully placed, you will receive a confirmation email or SMS with all order details.
✔ Multiple Payment Options – We accept Cash on Delivery (COD), bank transfers, and secure online payments for your convenience.
✔ Order Processing Time – Orders are processed within 24-48 hours, and dispatched as soon as possible to ensure timely delivery.
✔ Tracking Your Order – Once your order is shipped, you will receive a tracking number, allowing you to monitor the delivery status.
Order Cancellation
✔ Cancellation Before Shipment – You may cancel your order within 12 hours of placing it by contacting our support team.
✔ Cancellation After Shipment – Once your order has been dispatched, cancellations are not possible. However, you may opt for a return after receiving the product.
✔ Customized Orders – Orders for customized or made-to-order products cannot be canceled once processed.
Returns & Exchange Policy
✔ Eligibility for Returns – You can request a return or exchange within 7 days of receiving your order.
✔ Conditions for Return – The product must be unused, unwashed, with tags intact, and in its original packaging.
✔ Items Not Eligible for Return – Sale items, customized products, and accessories are non-refundable and non-exchangeable.
✔ Exchange Process – If you wish to exchange a product for a different size or design, contact our support team within 7 days of receiving your order.
How to Initiate a Return?
1️⃣ Contact our support team at [email protected] or call 0334-8798975 with your order details.
2️⃣ Pack the item securely in its original condition and send it to our return address (provided by our team).
3️⃣ Once received and inspected, we will process your exchange or refund as per policy.
Refund Policy
✔ Refund Processing Time – Refunds are issued within 7-10 business days after approval.
✔ Refund Method – You can choose between a bank transfer or store credit for future purchases.
✔ Shipping Costs – Return shipping charges are the customer’s responsibility unless the product received was damaged or incorrect.
Damaged or Incorrect Items
We ensure strict quality control, but if you receive a damaged, defective, or incorrect item, please notify us within 24 hours of delivery with clear images. We will promptly arrange a replacement or refund at no additional cost.
Exchange Policy
✔ Size & Design Exchange – If you ordered the wrong size or wish to exchange for another design, contact us within 7 days.
✔ Availability of Stock – Exchanges are subject to stock availability. If your desired product is unavailable, we will offer an alternative or store credit.
✔ Exchange Processing Time – Once we receive the returned item, your exchange request will be processed within 5-7 business days.
Frequently Asked Questions (FAQs)
1. Can I modify my order after placing it?
Once an order is placed, modifications are not allowed. You may cancel within 12 hours and place a new order.
2. What if I receive a defective or incorrect item?
If you receive a damaged or incorrect product, notify us within 24 hours with images. We will arrange a free replacement or refund.
3. Are there any return shipping charges?
Yes, return shipping costs are the customer’s responsibility unless the return is due to an incorrect or defective item.
4. How long does it take to receive a refund?
Refunds are processed within 7-10 business days after the returned item is received and inspected.
5. Can I exchange my product for a different size?
Yes, size exchanges are allowed within 7 days, provided the item is in its original condition.
Need Assistance?
For any order or return-related queries, feel free to contact our customer support team:
📞 0334-8798975
📩 [email protected]
