At Khush Bakht, we understand that sometimes plans change. We aim to make your shopping experience as smooth as possible. If you need to cancel your order, please review our cancellation policy below to understand how to proceed.
1. Order Cancellation Request
- Before Dispatch: If you wish to cancel your order before it has been dispatched, you can do so by contacting our customer support team as soon as possible at [email protected]. We will try to accommodate your request if the order has not yet been processed or shipped.
- After Dispatch: Once an order has been shipped, it cannot be canceled. However, you can initiate a return or exchange once the product is delivered, as per our return policy.
2. How to Cancel an Order
To cancel your order, please follow these simple steps:
- Contact Us Immediately: Send an email to [email protected] with the subject line “Order Cancellation Request” and provide your order number and details.
- Cancellation Confirmation: If your order has not been shipped, we will confirm the cancellation via email. If your order has already been dispatched, we will inform you that cancellation is not possible and advise you on how to proceed with a return or exchange.
3. Eligibility for Cancellation
Orders can only be canceled if:
- They have not yet been shipped.
- The cancellation request is submitted within 1-2 hours of placing the order. After this time, it may not be possible to cancel the order due to processing or shipping.
4. Refund Process
- If your order is successfully canceled before dispatch, a full refund will be processed within 5-7 business days to your original payment method.
- If you cancel an order after it has been shipped, you will need to wait until the product is delivered, and then follow our return policy for a refund.
5. Non-Returnable Items
Please note that certain items may not be eligible for cancellation or return, including:
- Custom or personalized products.
- Products marked as final sale or clearance.
- Products that have been opened or used.
6. Order Modifications
If you wish to modify your order (such as changing the size, color, or adding/removing items), please contact us immediately. Modifications are easier to process before the order is shipped. Once shipped, modifications may not be possible.
7. Issues with Delivery
In case of delivery issues (such as incorrect items, damaged products, or missing parts), please refer to our return and exchange policy. We are committed to resolving any delivery-related issues as quickly as possible.
8. Customer Support
If you have any questions about order cancellations or need assistance, feel free to reach out to us:
📩 Email: [email protected]
We value your satisfaction and are here to assist you at every step of your shopping journey. Thank you for choosing Khush Bakht!
