At Khush Bakht, we are committed to providing you with a seamless shopping experience, and part of that is ensuring your orders are delivered to you promptly and safely. Please take a moment to review our delivery policy.
1. Delivery Locations
We currently offer delivery across Pakistan. Whether you’re in major cities like Lahore, Karachi, Islamabad, or in smaller towns, we aim to deliver to all regions within the country.
2. Delivery Time
- Processing Time: All orders are processed within 1-2 business days. Our team works hard to ensure that your items are dispatched quickly after your order is placed.
- Shipping Time: Once your order has been shipped, delivery time typically ranges from 2 to 7 business days, depending on your location.
- Shipping Delays: While we strive to meet estimated delivery times, external factors such as weather, holidays, or courier delays may occasionally cause slight delays. In case of any significant delay, we will notify you via email or phone.
3. Shipping Costs
- Free Shipping: We offer free shipping on orders over a certain amount (details can be found on the checkout page).
- Shipping Fees: For orders below the threshold for free shipping, delivery charges will apply based on the weight of the products and the delivery destination. Shipping fees will be calculated at checkout and shown before you confirm your order.
4. Delivery Method
We partner with reliable and trusted courier companies to ensure that your order reaches you safely and on time. Our delivery partners include well-known services that specialize in e-commerce deliveries across Pakistan.
5. Order Tracking
Once your order has been dispatched, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your delivery in real time. Please allow 24 hours for the tracking information to be updated once your order is shipped.
6. Incorrect or Incomplete Addresses
It is the responsibility of the customer to ensure that the shipping address provided at the time of ordering is accurate and complete. If your address is incomplete or incorrect, it may cause delays or failure in delivery. Please double-check the details before confirming your order.
If an order is returned due to an incorrect address or failure to collect the package, the customer will be responsible for any additional shipping charges incurred to resend the package.
7. Delivery to P.O. Boxes and Remote Areas
Please note that some courier services may not deliver to P.O. Boxes or certain remote areas. If your address is in a location that is difficult to reach, we may contact you to discuss alternative delivery options.
8. Delivery during Holidays
During national holidays, delivery times may be slightly longer due to the closure of courier services. We recommend placing orders well in advance of holidays to avoid delays.
9. Delivery Problems
If there are any issues with your delivery, such as damage, missing items, or delays, please contact us immediately at [email protected]. Our customer service team will assist you in resolving any issues with your order.
10. Delivery Confirmation
Upon receiving your order, please check the items to ensure they are correct and in good condition. If you notice any discrepancies, please inform us within 48 hours so we can resolve the issue promptly.
11. Special Instructions
If you have any special instructions or delivery preferences (such as leaving the package with a neighbor or at a specific location), please mention them in the “Order Notes” section during checkout. While we will make every effort to accommodate your request, we cannot guarantee specific delivery preferences.
12. Contact Us
If you have any questions or concerns regarding the delivery of your order, feel free to reach out to our customer support team:
📩 Email: [email protected]
We are here to ensure that your shopping experience with Khush Bakht is smooth, and we appreciate your trust in us to deliver quality fashion directly to your door.
